Terms and Conditions – OneWord Holidays

1. Introduction

These Terms and Conditions ("Terms") govern all holiday bookings and visa appointment services provided by One-Word Holiday. By booking with us, you agree to comply with these Terms, which align with UK consumer protection laws, including the Package Travel and Linked Travel Arrangements Regulations 2018 and the Consumer Rights Act 2015.

2. Holiday Booking Terms

2.1 Booking & Payments

• All holiday bookings are subject to availability and confirmation by airlines, hotels, and service providers.
• Prices may fluctuate based on exchange rates, supplier changes, and market conditions.
• A deposit or full payment may be required at the time of booking.
• Once confirmed, bookings are non-transferable unless explicitly stated by the supplier.

2.2 Cancellations & Refunds

• Cancellation and refund policies depend on the airline, hotel, and third-party providers.
• Deposit is non-refundable after 24 hours of the booking.
• If the holiday is cancelled by the provider, we will facilitate refunds in accordance with their policy.
• Refunds may take up to 14–30 days, depending on the supplier’s processing time.
• Travel insurance is strongly recommended to cover unforeseen cancellations.

2.3 Changes & Amendments

• Changes to bookings (e.g., date, name, or destination) may incur additional charges.
• Amendments are subject to the terms and conditions of the airline, hotel, or tour operator.

3. Visa Appointment & Processing Services

3.1 Appointment Booking

• We provide visa appointment scheduling services only.
• We do not process visas or guarantee approval, as decisions are made solely by the respective embassies or consulates.
• Customers must ensure they meet visa requirements before applying.

3.2 Fees & Refunds

• All fees paid for visa appointment services are non-refundable under any circumstances.
• If a visa is rejected, the amount paid for visa appointment booking and assistance is non-refundable as it covers administrative and processing costs.

3.3 Customer Responsibilities

• Customers must provide accurate documentation and attend scheduled appointments.
• We are not liable for delays, additional document requests, or refusals by visa authorities.

4. Travel Documents & Compliance

• It is the traveler’s responsibility to ensure they have valid passports, visas, and other necessary documents.
• We are not responsible for denied boarding due to missing or incorrect documentation.

5. Liability & Limitations

• We act as an intermediary between customers and third-party suppliers (e.g., airlines, hotels, visa centers) and are not liable for any service failures on their part.
• We are not responsible for delays, cancellations, force majeure events, or losses arising from third-party actions.

6. Governing Law & Dispute Resolution

These Terms are governed by UK law.

7. Acceptance of Terms

By making a booking or using our visa appointment services, you acknowledge and agree to these Terms and Conditions.